*Reports To*: Sales Manager
*Job Overview:* Office position that offers frontline support for our inbound calls and e-mails.
You will interact with customers via various channels such as email, live chat, and phone to address inquiries, resolve issues, and ensure a positive shopping experience.
This role requires excellent communication skills, attention to detail, and a strong commitment to customer satisfaction.
Work with shipping department to process customer orders.
Some outbound calling will be required.
*Responsibilities and Duties*:
· Working to fulfill company goals and policies.
· Provide Excellent Customer Support.
· Respond promptly to customer inquiries via email, and phone in a professional and courteous manner.
· Assist customers with order placement, product inquiries, shipping information, and returns or exchanges.
· Resolve customer complaints and concerns effectively and efficiently, aiming for first-contact resolution.
· Process orders accurately and efficiently, ensuring timely fulfillment and delivery.
· Work with warehouse to process orders and help resolve issues.
· Develop a comprehensive understanding of our product catalog and offerings.
· Provide detailed product information and recommendations to customers based on their needs and preferences.
· Stay updated on new product launches, promotions, and company policies.
· Assist customers with technical issues related to the website, account access, payment processing, and other online functionalities.
· Troubleshoot problems and escalate complex issues to the appropriate department for resolution.
· Maintain accurate records of customer interactions and transactions using our CRM system.
· Monitor customer feedback and identify recurring issues or trends to improve processes and enhance customer satisfaction.
*Qualifications*:
· Previous experience in customer service or retail, preferably in an office environment.
· Excellent communication skills, both written and verbal.
· Strong problem-solving abilities and attention to detail.
Job Type: Full-time
Pay: $16.
00 - $18.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Health insurance
* Paid time off
Experience level:
* Under 1 year
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Ability to Relocate:
* Buffalo, NY 14207: Relocate before starting work (Required)
Work Location: In person
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