Medical Practice Front Desk Supervisor

Description: Roswell Park Care Network is looking to hire a Medical Practice Front Desk Supervisor for our busy Northtowns office.
In the Medical Practice Front Desk Supervisor role you will act as the first point of contact for patients or staff in need of guidance or assistance related to front desk operations.
Responsible for scheduling and managing front desk functions and staff.
This position is located at our Northtowns Location.
Brief Description of Duties: Oversees the day-to-day operations of the Front Desk e.
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, preparation of front desk employee schedules, performance management input, first line conflict resolution with appropriate escalation to Practice Administrator.
Coordinate patient scheduling tasks and delegate to staff as appropriate ensuring provider patient numbers are achieved.
Oversee tasks related to no-show reports/send out No-show letters.
Ensuring patient no-shows are filled in physician schedule.
Maintain Front Desk and coverage schedules.
Coordinate processes related to incoming referrals for physicians.
Coordinate daily phone tree run tasks.
Check-in and check-out when needed and process co-payments.
Facilitate monthly Front Desk Team meetings.
Chart preparation for new patients, and existing patients, as required.
Second line balancing for Front Desk co-payments, patient responsibility payments and cash-out reports.
Telephone support as required – nurse line, triage and authorizations.
Schedule interpreter services for patients.
Work closely with the Office Administration and Nurse Coordinator to address changes, process implementation, leadership decisions, staff and patient concerns.
Assistance to the office Administrator, as needed.
Backup support to: Physicians, hospital intake and billing, Financial Assistance Programs, Medical records, and Phone Triage.
Delegate and triage work that comes into the front desk that is not previously assigned.
Perform other tasks/responsibilities as may be requested/necessary to support patient and business needs of the practice Excellent Benefit Package with 11 Paid Holidays! Medical Insurance Dental Insurance Vision Insurance 401(k) with company match Company paid life insurance Paid Sick and Vacation time Schedule is Monday through Friday, day shift Requirements: High School diploma or G.
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Two (2) years of full-time experience in the medical practice Prior Customer service experience Working knowledge of EMR software (Medent/ Onco/Allscripts/Soarian Microsoft office proficiency