Service Call Center Representative

Occupational Summary: Responsible for answering incoming calls from customers inquiring and wanting to schedule service work.
Essential Job Functions: Answer all incoming calls for the service department.
Schedule service work, for our customers, utilizing our scheduling software system Conduct service checks to see where the car is along in the process of service work when asked by a customer.
Follow-up with customers on their service appointment, if they have not conducted the service survey within 48 hours of receiving car back Email management regarding any concerns or problems customers bring to your attention regarding their most recent service experience Show empathy and urgency for customer concerns and the steps to get the concern addressed Schedule: Hours of department are Monday - Saturday 7:30AM- 9:00pm Must be available 2 Saturdays a month! Pay Rate: This is an hourly, plus bonus, position.
The hourly wage is $15.
50/hr and monthly bonus is based on performance and customer satisfaction.
Position can be upwards of $45,000/year based on the hourly plus bonus factor.
Qualifications: Positive, energetic demeanor on the phone.
Excellent communication skills and ability to understand customer needs.
Ability to read and comprehend instructions, both verbal and written.
Strong computer skills.