Customer Success Representative

*About RubberForm:* RubberForm Recycled Products, LLC is a world-class manufacture of innovative recycled rubber products made from U.
S.
scrap tire rubber.
RubberForm sells through various channels such as national general contractors, direct large retailers, national distributors, regional resellers and VAR’s throughout North America.
With a diverse product line that can be used to address needs in Parking Lot & Road Safety, to helping with a Road Construction, various Industrial applications, or Home Improvement projects or designing something custom to meet your needs.
*Customer Success Representative - Join a Dynamic Team Driving Excellence* Are you ready to take your customer service and sales support skills to the next level? We are seeking a Customer Success Representative to play a pivotal role in our team's success.
As a key link between our valued customers, dedicated sales team, and efficient operations, you'll enjoy a multifaceted role that demands your attention to detail, problem-solving prowess, and commitment to excellence.
_Why You'll Thrive Here_ * *Impactful Responsibilities:* You'll be at the forefront of our customer experience, managing incoming calls, orders, and inquiries.
Your meticulous attention to detail will ensure every interaction is seamless and tailored to their needs.
* *Collaborative Environment:* Join a supportive team that values your insights.
You'll partner closely with sales, production, and shipping, fostering a collaborative atmosphere where your contributions are celebrated.
* *Skill Expansion:* Elevate your skills with hands-on experience in NetSuite, order processing, inventory control, and more.
With opportunities for professional development, you'll continually enhance your capabilities.
* *Variety and Challenge:* No day will be the same as you juggle administrative tasks, provide customer support, assist the sales team, and even collaborate on special projects that contribute to the company's growth.
_What You'll Do_ * *Enhanced Customer Support:* You'll respond to customer inquiries, process orders, and provide product information, ensuring every customer feels valued and their needs are met promptly.
* *Empower Sales Team:* Your insights will directly support our sales team.
By managing follow-ups, data entry, and lead management, you'll help drive our monthly sales goals.
* *Streamlined Operations:* Collaborate with logistics, production, and shipping teams to ensure orders are processed smoothly.
Your coordination will directly impact our timely deliveries and customer satisfaction.
* *Relationship Building:* As the bridge between customers and sales reps, you'll develop strong relationships, creating a positive feedback loop that fuels our continuous improvement.
* *Continuous Learning:* We value your growth.
Attend workshops, stay up to date with industry trends, and participate in professional networks to enrich your skills and contribute to our collective success.
_Your Background_ * *Proven Expertise:* With 3+ years in order processing, customer service, or related sales fields, you bring a strong foundation to this role.
Industrial or B-to-B product experience is a major plus.
* *Educational Drive:* While some college is required, an associate or bachelor’s degree is preferred, showcasing your commitment to knowledge acquisition and personal growth.
* *Tech Savvy:* Your proficiency in Microsoft Office, including Word, Excel, and PowerPoint, will be vital to excel in this role.
Experience with ERP systems and inventory control is advantageous.
* *Exceptional Problem Solver:* Your ability to assess situations, gather information, and propose solutions will shine as you tackle customer inquiries and operational challenges.
* *Detail-Oriented: *Your dedication to accuracy and thoroughness will ensure every order, interaction, and record is meticulously managed.
* *Communication Wizard:* Excellent written and verbal communication skills will set you up for success as you interact with customers, vendors, and internal teams.
Join us in an exciting journey of customer success, innovation, and growth.
Apply now to take your career to new heights as a valued member of our high-performing team.
Your dedication will drive our mission to provide exceptional service and build lasting relationships with our customers.
Job Type: Full-time Pay: $16.
00 - $18.
00 per hour Expected hours: 35 – 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Paid training * Vision insurance Schedule: * 8 hour shift * Monday to Friday Education: * High school or equivalent (Required) Experience: * Customer service: 1 year (Required) Work Location: In person