As an Intake Specialist your job is to monitor, contact, report and track new case leads while
providing a superior customer service experience.
You will also be available to assist the team as
a whole with any tasks that may arise and/or any tasks assigned by management.
Active listening, multi-tasking, empathy, and setting clear expectations with an injured party are crucial to success in this role.
Key Points
MUST RESPOND AND HANDLE NEW LEADS IMMEDIATELY!
NEW CASES ALWAYS COME FIRST! Remember when prioritizing the day.
FOLLOW-UPS ARE CRUCIAL! THE MORE AGGRESSIVE YOUR FOLLOW-UP ROUTINE IS, THE MORE CASES YOU WILL SIGN.
COMMUNICATION IS CRUCIAL WITH YOUR TEAM SO THAT PROBLEMS ARE AVOIDED OR RESOLVED AS QUICKLY AS POSSIBLE.
Compensation:
$35,000 - $50,000 yearly
Responsibilities:
Monitor for inbound leads via phone, text, social media, or email
Follow up throughout shift with chase and opportunities status leads
Enter all incoming leads into Lead-Docket
Submit New Case List daily by 4:00 pm
Complete intake for new clients
Set up medical treatment or notify case manager where the client would like to treat
Assign new cases to case management
Update and maintain Medical Providers List
Submit daily KPIs by the end of day every Friday
Qualifications:
Must have at least one year of sales experience
Must be empathetic
Excellent verbal and written communication skills
Proficiency with Microsoft Office
Excellent interpersonal skills and enjoy helping people
Ability to work independently and proactively, manage competing priorities and deadlines, exercise sound judgment, and take ownership of issues and matters through their successful conclusion
You are a good team player and want to work in a team environment.
Spanish fluency is a plus
About Company
Accelerate Now was formed in 2014.
We specialize in providing high-quality digital marketing services for lawyers across the country.
We have grown steadily over the years but we are now experiencing explosive growth.
Accelerate Now is located in a historic building on Linwood Ave in Buffalo NY.
We have plenty of private off-street parking so getting in and out of our building is a breeze.
We offer our team members competitive salaries based on ability and experience.
We offer our full-time employees a complete benefits package that includes medical, dental, vision and flexible spending, health savings accounts, and 401k plans (100% match on the first 6%).
Only the top 1% of companies offer 401k plans offer with such a high employer contribution.
We also offer paid time off days (accrued monthly) - along with our normal company holidays.
Benefits: 401(k) matching, Dental insurance, Flexible spending account
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